Recently, writes Paula Mathers, Assistant Director at SIA approved contractor Coverguard Services, I had an article published about my dealings with the SIA through our ISO9001 and ACS certifications last year.

It was a last resort after almost a year of having my concerns and complaints go unanswered, and felt incredibly cathartic. After my article’s publication though, I received an almost immediate response from someone senior within the Security Industry Authority. A response that let me know I had finally been heard. It was like breaking through a glass box into a huge, open field where I could finally breathe…. to read the rest of the article, please click here